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Case

Intermittent VPN drops for billing team

Northwind Medical Group · Javier · Due May 18, 2026

Case summary

Status: In Progress

Priority: Urgent

Due: May 18, 2026 Overdue

Contact: Ana Rivera

Account: Northwind Medical Group

Project: Clinic Network Refresh

Asset: Northwind Edge Firewall

Vendor: Dell Technologies

Description: Users report sessions dropping during insurance eligibility checks.

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Captured firewall logs and opened vendor diagnostic review.

May 18, 2026

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